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Delivery/Returns

Delivery

We offer free delivery on orders over £75 (inc VAT) on our Standard and Economy services, all our services are fully tracked and sent via Royal Mail, if you leave a mobile number you will receive updates on your order. The Express service is a flat rate cost regardless of spend and is guaranteed to arrive within 1 -3 working days or your money back. 

  • Express Service 1 - 3 working days (£6.99 for orders under £250)
  • Standard Service 3 - 5 working days  (£5.99 for orders under £75)
  • Economy Service 5 - 7 working days (2.99 for orders under £75)

The majority of our products are shipped direct from the wholesaler, this reduces handling times and the number of people handling your products. If for any reason there is an issue with your order, we will aim to notify you withing 24 hours and issue a refund if, for some reason, we are unable to fulfill your order.

Covid-19 Update - during these unprecedented times, some deliveries may take longer

Returns

If you wish to return an item you have purchased, it must be returned in its original packaging, with the tags still attached, within 30 days of receiving your item(s).  

We are always happy to swap sizes on products and if, in the unlikely event, you are not satisfied with your product we will offer a full refund. 

We now offer a free collection service for all returns and exchanges. We use the Post Office as our courier. They will bring the label with them to put on the parcel. It is the customers responsibility to ensure that the product is packaged correctly and is not likely to get damaged, in transit, upon return. You can book a return by heading to our Contact Us page or by clicking HERE.This service is completely free to the customer.

If you do not want to take advantage of this service then please post all returns to the following address (this service is at the cost to the customer and Total Farm Supplies will not refund the cost of postage when using this service)

All returns should be shipped to the following address: 

Returns at TFS 

1 Little Bay Hall Farm Cottages

High Trees Lane

Tunbridge Wells

Kent

TN3 9AA 

If you have any further questions please contact us via our contact page or by clicking here

Please note that if you use our collection service and fail to hand the parcel to our courier you will be responsible for returning the parcel and covering the cost of return we will not rearrange the collection once it has been set.

TFS Subscription
TFS Subscription£5.99
TFS Yearly Subscription
TFS Yearly Subscription£71.88   £65.89
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