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Delivery/Returns

Delivery

We have now decided to partner with DHL to ensure that you will always receive your order on time. This is a full tracked service and you will receive an Email from DHL with a tracking number so you can follow your order from start to finish. 

We only have one shipping method available at a cost of £5.99 this is on a 2 - 5 day service (not including bank holidays and weekends).

Are you ordering from us more than once a month? why not save on delivery fees and get a Total Farm Supplies Subscription? Click HERE to find out more

If for any reason there is an issue with your order, we will aim to notify you withing 24 hours and issue a refund if, for some reason, we are unable to fulfill your order.

Want to return an item?

If you wish to return an item you have purchased, it must be returned in its original packaging, with the tags still attached, within 30 days of receiving your item(s). We will extend this over Christmas to 90 days starting on the 1st of November. 

We are always happy to swap sizes on products and if, in the unlikely event, you are not satisfied with your product we will offer a full refund. 

All returns must be sent back at the purchaser’s expense unless the goods are faulty or damaged.

All goods must be returned in their original packaging and in a new condition. If the item is damaged or faulty (due to the purchaser) there will be charge. This charge will be determined by the level of the damage, if it is unsaleable the full price will be charged or the item can be sent back to the purchaser.

All returns should be shipped to the following address: 

Returns at TFS 

Total Farm Supplies Limited 

Thakeham Place Farm 

1 Woods Cottages 

Thakeham 

West Sussex

RH20 3EP

Want to Exchange an Item?

Please note that we have changed our exchange policy to provide a better service.

We have provided sizing charts for all our clothing range for your use and strongly recommend you check this before ordering.

In the case of clothing still being the wrong size, the goods must be returned within 10 days of delivery at the purchaser’s cost, and at no extra postage/carriage cost we will send you the size you require by return, providing we have the item in stock. This can take up to 7 days.

In the event of clothing being returned after 10 days a postage and handling cost applicable to the garment will be charged. The goods must be fit for re-sale, placed in their original, undamaged packing. We may refuse to accept the goods if they are not fit for resale.

Any items incorrectly ordered will incur a 20% handling charge

 

 

What Our Customers Say About Us
Rating:  
go for Rutland every time
12 May 2024  |  Ian

the name Rutland is the best for design, robustly made fencing equipment and the price is very good


Rating:  
Stubbs slo grazer
10 May 2024  |  Helena

So far so good, great way to feed hay in the field, low enough to the ground to not get blown over, can fit plenty of hay in it, also great service, was delivered promptly, very happy with my purchase


Rating:  
Great Service
07 May 2024  |  Nadia

Really well priced, delivery was fast and good communication throughout. Really happy.


Rating:  
Henry Wag replacement bed
15 April 2024  |  Richard

Spot on good service fare price delivered on time..


Rating:  
Excellent service
15 April 2024  |  Carron

Excellent service thank you


Rating:  
Excellent service
14 April 2024  |  Kerry

First time I have ordered from this place. Friendly customer service and order delivered with no issues or fuss.
Thank you Total Farm Supplies and I will order from you again, have recommended you to others.


Rating:  
Bottles for lambs
07 April 2024  |  Elaine

Does what is it meant to, nothing ore to say


Rating:  
Three oils
01 April 2024  |  Joan

Excellent product helping my young golden doodles coat.


Rating:  
Drytex Parlour Jacket
24 March 2024  |  Jeynes

Excellent service & competitive rates. Will use again. Thank you


Rating:  
We have used these hay bags for a few years now
05 March 2024  |  Mark

We have used these hay bags for a few years now and have been very pleased with them they keep the damp out and keep the car clean we store all our hay in these bags as it also keeps the hay clean

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